Taylor-Danielle Pearson, 27, struck-up an instant bond with Irene Smith while volunteering for the elderly.
She has now become the Pearsons' "adopted nan" and this Christmas, she's one of the family.
Having spent the last 10 years celebrating Christmas on her own, Irene is excited to be part of a family again.
Despite not living with the Bristol-based family, Irene pops in most days for a cup of tea and a catch up.
Taylor-Danielle's children, Lexi, 11, Harley, seven, Sienna, five and Amelia, three, have been taught from an early age that Christmas isn't just about presents – and this year they gained a new grandparent for Christmas.
Taylor said: "Irene was missing the family environment when we first met at my South Bristol volunteering group for the elderly, and I knew straight away that I wanted to adopt her into our family.
"I took her to appointments, and we got chatting.
"She met the kids when I hosted a tea party and something just clicked.
"She felt like one of the family."
Taylor added: "It's so important that the elderly don't get forgotten. Christmas is about giving."
Taylor said Irene has lived alone since her husband died and only goes out once a week.
She added:"Last year when she came around for Christmas Dinner, she cried.
"Since her husband passed away ten years ago, she's spent every festive season alone."
Now the children's relationship with Irene has gone from strength to strength.
Taylor said: "They'll give her hugs and kisses. I used to be so close to my own nan, and Irene is all alone most of the time.
"This year, I want to make it that extra special for her."
The Pearson family will be renting their local village hall this year so Irene is able to invite more of her friends, who might otherwise be alone, to join in a family Christmas dinner.
Irene Smith said, "Last year was wonderful.
"The kids waited to open their presents with me there too, and now I'm actually looking forward to Christmas.
"I feel like part of the family, with the kids being so affectionate.
"This year, we're having a party with more of my friends coming – I'm very excited.
"Christmas used to be such a lonely time for me, and difficult without my husband."
Taylor has reached out to local family and friends to help gather supplies and support in order for the family to have a proper Christmas bash.
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