Ryanair 'bans student nurse, 24, from flying after rejecting passport when face swelled up'
22nd July 2019

A STUDENT nurse was left "scared and upset" after Ryanair staff banned her from flying when her face swelled up and they double checked her passport.

Shannon Wotherspoon, 24, said airport staff at Alicante, Spain, rejected her passport as they thought it was damaged.

A skin reaction made Shannon's face puff up before she tried to fly back from Spain with two pals last Monday.

But after check-in staff wouldn't accept her passport Shannon, from Kirkcaldy, Scotland, was forced to pay more than £200 for a British Airways flight back to the UK on her own.

She told The Daily Record: "My skin was all puffy and when I arrived at check-in I flagged that up.

"The woman at the counter gave my passport a close examination and immediately started shaking her head.


"She also noticed a bit of water damage on the edges. She eventually asked a supervisor and I could see her shaking her head and saying I couldn’t fly.

"The issue wasn’t up for debate. The only positive advice I was given was that another airline might not be as fussy as Ryanair – and that turned out to be the case."

Shannon had other ID, including a driving licence with the same photo, so there was no doubt it was her.

I had a valid ticket with them and they just basically cut me loose and didn’t care what happened to me

She added: "I had a valid ticket with them and they just basically cut me loose and didn’t care what happened to me.

"I was so angry about it."

Shannon got home ten hours late after flying to Gatwick then Edinburgh.

Her stepdad Stephen Cross is baffled as to why British Airways allowed her on a flight when Ryanair didn't.

He said: "Shannon was very scared and upset.

"She was left on her own, when she should have been travelling home with her friends."

A Ryanair spokesman said: "It is each passenger’s individual responsibility to ensure that he/she is travelling on a valid passport (not expired and not damaged), in compliance with Ryanair’s terms and conditions."

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