Homeowners left with holes in their gardens after pool firm goes bust
26th August 2023

Wealthy homeowners left with gaping holes in their back gardens after luxury swimming pool company went bust

  • Pool builder Resistance Swim Spas collapsed into bankruptcy earlier this month 
  • Homeowners have been left with giant craters in their gardens instead of spas

Wealthy homeowners have been left with gaping holes in their back gardens following the collapse of a luxury swimming pool company. 

Swimming pool builder Resistance Swim Spas was plunged into administration after company chief Kay Austerberry, 34, saw the firm go into bankruptcy this month. 

Now, customers have been left with empty craters in their gardens instead of plush pools and spas after having paid out tens of thousands of pounds. 

Robert Maylin, 50, and wife Lisa, 46, told how they lost £40,000 after paying the firm to build a pool at their house in Surrey.

Mrs Maylin said she struggled to get hold of the company after paying the huge sum in January this year.

Wealthy homeowners have been left with gaping holes in their gardens following the collapse of a luxury swimming pool company

Customers have been left with unfinished pools and spas after paying out tens of thousands of pounds 

‘Thereafter is when it all began to turn sour. I was calling RSS regularly for updates on production and not receiving any call backs,’ she said. 

‘I was told that production had been delayed and would be pushed back to May 23 which then turned to June 23.

‘As I had to hire a crane to get the pool into the garden I was trying to pin down a final delivery date to coordinate various suppliers and was getting increasingly frustrated at the lack of call backs or confirmation from RSS.

‘I was finally told that the pool would be delivered in July 23.

‘In early July I called again and was told that they couldn’t confirm delivery and they had no idea when delivery would be.

‘I raised concerns over the sustainability of RSS as a going concern and was told that they were operational. 

‘The next day I received the bankruptcy notification email. I had paid over £40k and received nothing.’

The message said: ‘Our company has closed down, we regret to inform you we will not (be) defending current bankruptcy petition.’

Resistance Swim Spas collapsed into administration earlier this month leaving customers with unfinished pools

Customers were left with excuses and delays while waiting for their pools to be finished

The family now have a gaping hole in their garden in the spot where the swimming pool was supposed to go.

Rob Chambers and his wife Caroline, say they lost almost £50,000 after agreeing to by a pool from the company in September last year.

The couple were initially told their pool would be ready in December – before the company said the project would be delayed until February.

Mr Chambers said: ‘After this the excuses for the delays came thick and fast until June 23 when I spoke to a lady who said the pool was nearly completed and ready for delivery in July.

‘I asked to examine the pool prior to delivery and was given a date of 6th July to come to the workshop. 

‘On 5th July we received an email to say the business was closed and they were not contesting a bankruptcy petition.

‘We then received a phone call on the 6th from RSS saying our pool was only part completed and wasn’t in a position to be released to us, but we would be named as a creditor.’

Resistance Swim Spas has now been referred to Action Fraud following its collapse this month

Mr Chambers said they had reported the firm to Action Fraud who confirmed it was reviewing the claim.

In a statement, Ms Auberry, of Rhyl, North Wales, denied fraud, saying any such claims were ‘false.’

She added: ‘During the business’s operation, Resistance Swim Spas manufactured and supplied hundreds of pools across the UK.

‘I am now bankrupt; the business has closed down and I do not wish to comment further.’

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