Santander customers unable to make payments as NatWest's app goes down
1st June 2022

SANTANDER bank is down leaving customers unable to make payments.

It's not the only bank experiencing problems though as NatWest's app runs into its own troubles.

Santander customers have been complaining this morning of MISSING payments after transferring cash from their accounts.

It's led customers of OTHER banks to report their own issues too as Santander's outage isn't letting them transfer money to other providers.

Meanwhile, NatWest customers have struggled to get onto mobile banking with 30% of the handful of users who have reported issues today flagging the major flaw on Downdetector.

The problems moving money or checking balances initially sparked concern for Santander customers though, as there's just one day to go before the massive bank holiday weekend hits.


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"I've just made a sizeable bank transfer and it’s completely vanished," one customer complained on Twitter.

Another said, "Is Santander down because I sent my bills and they're saying not received anything."

The money won't have disappeared entirely, but for now plenty complain of it being stuck in the transfer hole created by the issue.

Hundreds of users have reported their concerns with the banking system this morning on complaints hub, Downdetector.

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So far as many as 538 Santander customers have faced some kind of banking headache, thanks to the provider's outage, according to the problem logging site.

A couple hundred reports have been logged for banks such as Halifax, Lloyds and Monzo too, but only because customers can't send their money from Santander to the other accounts.

The Santander issues started at around 5am today, but it looks like problems picked up last night too.

Between 8.30pm and midnight up to almost 200 users were hit by the same troubles.

Over half of the reported problems complained of difficulty transferring funds.

With the Jubilee Bank Holiday just days away, customers fear they won't have access to the cash they need over the bumper four-day break.

Frustrated, more took to social media to complain of the ongoing problems.

On Twitter one said: "I can't make payment to Santander even though money is in my account."

"My transfer from Santander to HSBC is not going through," said another. "And Santander declined a payment in as well."

A third said: "My payment is not showing in my Santander account, but weirdly it has left my First Direct account."

Meanwhile, under the details of the service failures on Downdetector, more users revealed the issues they were up against.

One said: " My online receipt/payment process is not working," as another revealed: "I just made a payment to my own account and the funds are not showing. This is usually instant."

A Santander spokesperson said: “We’re aware that our customers are currently experiencing issues with making and receiving Faster Payments.

"We are very sorry for the inconvenience this is causing and we’re working hard to fix the problem. Other payment services are unaffected."

But it wouldn't be the first time the bank's customers have run into issues.

Back in November, Santander went down locking hundreds of customers out of their accounts, with just weeks to go to another major holiday too.

Christmas was just around the corner and customers struggled to access their money due to the outage.

Can you claim compensation for outages?

Unlike telecoms companies, banks don't have a fixed compensation scheme for service disruption.

That usually means you don't get owed any compensation for the pain of the outage, especially if it is resolved quickly.

It depends on just how much it has affected you, as to whether you may be entitled to some money back.

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Nationwide, for example, gave EVERY customer hit by its major January outage £60 back.

Any complaints directed at Santander in this instance, however, can be logged on its website.

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