A ‘Santa village’ dubbed by organisers as a ‘magical Christmas experience’ has been described by visitors as ‘grim’ and ‘disappointing.’
Some of those visiting the Santa South West Christmas Village at the Bath and West Showground have been left underwhelmed at the attractions, with one person branding it "appalling."
Families have also taken to online forums to share pictures from the event which costs £1 to enter, reports Somerset Live
Visitor Deb Fillis fumed: "I wouldn’t recommend anyone to waste their or time or money going.
"It was not worth the £1 ticket or the paper to print out the tickets.
"It took us five minutes to walk round. The lighting in the few stalls that were there were appalling, the skating rink was the size of a hankie and some of the fair ground rides look liked they should be in the scrap yard."
However, others enjoyed the event with one visitor saying: "We [went] yesterday, a bit disappointing compared to previous years but still got some bargains and is very festive."
Organisers, at Shepton Mallet, state on their website: "It is a magical Christmas experience with a wide range of activities to suit all ages.
"Whether you want to take to the ice on the indoor real ice rink, or enjoy the delights on offer from the traders at the indoor Christmas Market, you are sure not to be disappointed.
"Keep the magic of Christmas alive by taking the children for a special visit to Santa’s Enchanted Adventure, a 45-minute grotto experience like no other where you will join Santa’s friends in the search for the ninth reindeer.
"No Christmas is complete without a panto visit. Come and see Mother Goose in the theatre before rounding off the day with a visit to the fairground."
But visitors to the event on the first two days on December 1 and 2 have painted a different picture.
Somerset Live and Mirror Online have contacted the organisers for comment.
Pictures appear to show bare halls with limited decorations, hay bales and basic signs to the Santa Experience.
Others have described it as "empty" and one person said it "looks grim" after seeing the pictures.
Instead of rows of decorated chalets, customers saw stalls dotted around the showground and "only six rides" on the fairground.
Parents had to pay £15 to enter the grotto and a child’s ticket cost £20.
Roxanne Gomes said: "We paid £112 for a family."
She posted pictures of makeshift signs and decorations.
Traders also complained about the advertising which one claimed was "misleading".
Trader Sophie Futcher said she was promised ‘coach loads of people’ but with the number of people who came through the doors, she claimed she could not even make the money back they spent on the stalls.
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